Privacy Policy

1. Who We Are

Wigtoy LLC ("Wigtoy," "we," "us," "our") is a Utah limited liability company that operates wigtoysoftware.com and a family of digital products and services, including but not limited to RNG Water Alerts. This Privacy Policy applies to all websites, applications, and services operated by Wigtoy LLC.

2. Information We Collect

The types of information we collect depend on which of our services you use:

• Contact & inquiry information: Name, email address, and message content submitted through contact or intake forms on any of our sites.
• Account information: Name, email address, and password when you create an account on one of our services.
• Communication details: Phone number, mailing address, and service-specific account identifiers (e.g., utility account numbers) when required by a specific product.
• Notification preferences: Your chosen communication channels (email, SMS, voice) and associated consent records.
• Usage data: Login timestamps, IP addresses, notification delivery status, and interaction data collected automatically when you use our services.

3. Analytics

We use Plausible Analytics on our marketing sites. Plausible is a privacy-first analytics tool that computes statistics anonymously. It does not use cookies, does not track you across devices or websites, and collects no personally identifiable information (PII).

4. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries and facilitating project discussions.
• Delivering service notifications (e.g., water service alerts, maintenance notices, account updates) through your selected communication channels.
• Managing your account, including authentication and password resets.
• Maintaining consent records as required by the Telephone Consumer Protection Act (TCPA) and other applicable laws.
• Improving the reliability and performance of our services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Third-Party Service Providers

We use third-party services solely to facilitate the operation and delivery of our products:

• Twilio: Used to deliver SMS text messages and automated voice calls. Twilio processes your phone number and message content only as needed to complete delivery. See Twilio's Privacy Policy.
• Brevo (formerly Sendinblue): Used to deliver transactional and notification emails. Brevo processes your email address and message content only as needed to complete delivery. See Brevo's Privacy Policy.

These providers are contractually obligated to protect your data and may not use it for any purpose other than delivering our messages. We do not share your information with any other third parties.

6. Data Retention & Deletion

We retain your personal information for as long as your account is active or as long as necessary to respond to your inquiry and maintain legitimate business records. When you delete your account on any of our services:

• Your account is deactivated and all communication consent is immediately withdrawn.
• All notification preferences are disabled and no further messages will be sent.
• Audit logs and consent records may be retained for a reasonable period to comply with legal obligations.

You may request permanent deletion of your data at any time by contacting us at the information below.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• All data is transmitted over encrypted (HTTPS) connections.
• Access to user data is restricted to authorized personnel only.
• We use scoped, least-privilege API keys for all third-party service integrations.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

9. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information through your account settings or by contacting us.
• Deletion: Delete your account at any time or contact us to request permanent data removal.
• Opt out: Withdraw communication consent at any time through your account preferences or by replying STOP to any SMS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the version number and effective date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Wigtoy LLC
Utah, United States
Email: joshua@wigtoysoftware.com
Web: wigtoysoftware.com